Honda owners, we’ve got some exciting news! Honda has made an announcement that’s set to elevate your ownership experience. Starting August 1, 2023, Honda Care customers who purchase either a Honda Certified Used Vehicle or an applicable Honda Care Vehicle Service Contract will enjoy an added perk – included roadside service through the American Automobile Association (AAA).
But what does this mean for you, and how will it change your ownership experience? We’re here to answer all your questions and provide you with insights into this fantastic partnership between Honda and AAA.
1. What is the Honda Care Roadside Service?
The Honda Care Roadside Service is a comprehensive assistance program designed to provide you with peace of mind on the road. Whether you’re facing a flat tire, a dead battery, or simply need a tow, this service has you covered. It’s like having a guardian angel on standby for your vehicle.
2. Who Qualifies for the New Roadside Service?
This new roadside service is available to customers who purchase a Honda Certified Used Vehicle or an applicable Honda Care Vehicle Service Contract on or after August 1, 2023. If you fall into this category, you’re in for a treat.
3. What About Existing Honda Care Customers?
If you purchased your Honda Care Vehicle Service Contract or Honda Certified Used Vehicle before July 31, 2023, don’t worry – you’re not left out. You will continue to receive roadside service from the current provider, Cross Country Motor Club (CCMC).
4. Why AAA?
American Honda Motor Company has chosen AAA as its partner for this expanded roadside service program. AAA has a stellar reputation for its high customer service scores and a demonstrated commitment to addressing customer complaints within 24 business hours. This partnership aims to simplify the customer experience by providing one provider for all auto roadside programs and standardizing roadside benefits across the board.
5. What Does This Partnership Mean for Honda Owners?
Streamlined Experience
With AAA as the sole provider of roadside service, you’ll enjoy a more streamlined experience. Whether you’re driving a new Honda or a certified used one, you’ll have the same reliable service at your disposal.
Consistent Benefits
This partnership standardizes roadside benefits across all Honda auto roadside programs. This means you can expect the same level of assistance and coverage, no matter which Honda vehicle you own.
Enhanced Customer Satisfaction
The goal of this partnership is to enhance customer satisfaction by improving the overall customer service experience. AAA’s commitment to prompt complaint resolution means that you can expect efficient support when you need it most.
6. What Does Honda’s Roadside Service Cover?
Honda’s Roadside Service typically covers a wide range of situations, including:
- Towing: If your vehicle becomes inoperable, it will be towed to the nearest Honda dealership or an authorized service center.
- Flat Tire: If you have a flat tire, a service provider will come to your location and install your spare tire.
- Dead Battery: If your battery dies, you can get a jump-start to help you get back on the road.
- Fuel Delivery: If you run out of gas, a small amount of fuel will be delivered to your location.
- Lockout Assistance: If you accidentally lock your keys in your car, a service provider will help you gain access to your vehicle.
7. How Do I Use Honda’s Roadside Service?
Using Honda’s Roadside Service is typically straightforward. Here’s what you need to do:
- Contact Honda Roadside Assistance: You can usually find the contact information for Honda’s Roadside Assistance in your owner’s manual or on the Honda website.
- Provide Information: When you call for assistance, be prepared to provide your location, vehicle information (such as your VIN), and a description of the problem.
- Stay Safe: If you’re stuck on the side of the road, make sure to stay in a safe location while you wait for assistance.
- Wait for Help: A service provider will be dispatched to your location to assist you. The time it takes for help to arrive can vary depending on your location and the nature of the issue.
8. Can I Renew My Honda Care Vehicle Service Contract?
Yes, you can typically renew your Honda Care Vehicle Service Contract before it expires. Renewing your contract can provide you with continued peace of mind and coverage for unexpected repairs.
9. Are There Any Additional Costs for Roadside Service?
In most cases, roadside service provided by Honda Care is included as part of your vehicle’s warranty or the service contract you’ve purchased. This means there are usually no additional out-of-pocket costs for covered services.
10. Where Can I Find More Information?
For detailed information about the Honda Care Roadside Service program, including specific coverage details, terms, and conditions, it’s a good idea to refer to your Honda owner’s manual. Additionally, you can contact your local Honda dealership for assistance and clarification on any questions you may have.
In conclusion, Honda’s partnership with AAA to provide expanded roadside service is fantastic news for Honda owners. Whether you have a new Honda or a certified used one, you can now enjoy consistent, reliable, and efficient roadside assistance, all aimed at enhancing your ownership experience. So, drive with confidence knowing that Honda and AAA have your back.